Question 1

Can children travel with Viking?

Accepted Answer

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

Question 2

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit cards and also offer a 3.3% discount on payments made with echeck, an electronic debit to your checking account.

Question 3

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360° tour  of the ship’s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships  section. Our virtual 360 tour is not yet available for the  Viking Mississippi,  but you can find detailed deck plans and stateroom layouts for our fleet in the  Ships  section.

Question 4

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 5

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All ships sailing our Europe, Egypt and the Mississippi itineraries offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers. Our connection relies on a cellular or satellite terminal\u0026mdash;the best possible solution for river cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit. 
 
On our Mekong ship, you may use one of the public computers on board to access the Internet; however, please be aware that Internet access across all of Southeast Asia is very limited and Wi-Fi is not available.

Question 6

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 7

When can I book my dining reservations?

Accepted Answer

Dining reservations are not needed on board your ship.

Question 8

When can I book shore excursions?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. This includes full access to your shore excursions, which we aim to have ready 180 days before the sailing date to give you plenty of time to consider your options and make a booking.\u0026nbsp;Visit the My Viking Journey  Shore Excursions  page.

Question 9

When is disembarkation?

Accepted Answer

All staterooms must be vacated by 8:00 AM. Guests can disembark as soon as the ship has docked. Transfer times will vary depending on flights. Guests can wait on their ship or explore the port until their transportation to the airport is ready; their luggage will be looked after on board.

Question 10

When is embarkation?

Accepted Answer

Embarkation on our Mississippi itineraries begins at 4:00 PM for all categories. 
 
Embarkation on our Europe itineraries generally begins at 12:00 PM. A light Welcome Buffet is served at 12:00 PM. 
 
See below for stateroom availability times on our Europe itineraries:
 
 12:00 PM: Explorer Suite, Veranda Suite 
 3:00 PM: Veranda Stateroom, French Balcony Stateroom, Standard Stateroom 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside where we will gladly look after it. Please keep in mind that, if you do go exploring, you will need to be back on board the ship at least 30 minutes before the scheduled departure time.

Question 11

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 12

Are service animals allowed on board?

Accepted Answer

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Question 13

Are there refrigerators in individual staterooms?

Accepted Answer

Each stateroom is equipped with a mini-bar. Your stateroom category will determine whether your mini-bar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily.\u0026nbsp;A full listing of amenities by stateroom category can be found on each  ship page .

Question 14

Are these real pictures of the ship?

Accepted Answer

Construction is now complete and photos/video editing are underway.

Question 15

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360° tour  of the ship’s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships  section. Our virtual 360 tour is not yet available for the  Viking Mississippi,  but you can find detailed deck plans and stateroom layouts for our fleet in the  Ships  section.

Question 16

Is my stateroom furnished with amenities that I do not need to pack?

Accepted Answer

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and laundry and pressing services are available. Depending on your stateroom category, laundry and pressing may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee.\u0026nbsp;A full listing of amenities by stateroom category can be found on each  ship page .

Question 17

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Question 18

Is the ship too big to dock or get into the areas that I want to see?

Accepted Answer

Our  river fleet  is optimally designed for river cruising\u0026mdash;small enough to maneuver nimbly yet large enough to offer extremely comfortable sailing. At every docking location, guests will have the opportunity to venture on shore to explore local destinations that offer a glimpse into the history, culture, music and taste of each destination or relax comfortably on your own.

Question 19

Is there a pool?

Accepted Answer

Several ships in our river fleet have pools, including those that sail\u0026nbsp;the  Douro River , the  Nile River  and the  Mekong River . Our outdoor pools give you a sense of swimming in the heart of your destination.

Question 20

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All ships sailing our Europe, Egypt and the Mississippi itineraries offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers. Our connection relies on a cellular or satellite terminal\u0026mdash;the best possible solution for river cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit. 
 
On our Mekong ship, you may use one of the public computers on board to access the Internet; however, please be aware that Internet access across all of Southeast Asia is very limited and Wi-Fi is not available.

Question 21

We need twin beds; is this possible?

Accepted Answer

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the  Stateroom Preferences  page in your My Viking Journey account to update this online.

Question 22

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Accepted Answer

Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local cruise extensions before and after your departure. Pre \u0026amp; Post Cruise Extensions are listed on each cruise itinerary page or you may visit the  Extensions  page in your My Viking Journey account upon booking for additional details.

Question 23

What common spaces are there on the Viking Mississippi?

Accepted Answer

There are a range of common spaces you are familiar with from our Viking ocean and Viking river voyages, plus additional  Viking Mississippi -specific spaces that will enhance your experience on shore and on board, including: the Explorers\u0026#39; Lounge, The Restaurant, The Living Room, River Caf\u0026eacute;, Sun Terrace with Infinity Plunge Pool, Aquavit Terrace, and The Bow. Learn more about our  serene Scandinavian spaces  or visit the  Ships  section for deck plans and details.

Question 24

What is the electrical voltage in the staterooms?

Accepted Answer

If you are traveling on a Viking river ship in  Europe , you will find both 110V (US-style) and 220V electrical outlets in your stateroom. The 220V outlets accommodate German Schuko two-pin safety plugs. Should you need an adapter for these outlets, they can be found at most electronic or travel stores; they are also available for sale in the onboard shop. (Remember that if you’re staying in a hotel for part of your journey, you’ll want the appropriate adapter for that country as well.) In your stateroom, you will also find a USB port to charge cell phones and tablets; just bring the appropriate cable with you. Modern electronic devices can accommodate different electrical currents, so you probably won’t need a current converter. See the chart for more details and pictures of the plugs. 
 
If you are traveling along the  Mississippi , you will find 110V (US-style) electrical outlets in your stateroom. 
 
If you are sailing in  Egypt , the onboard electrical current is 220V/230V, but the ships typically have one or more 110V/115V outlets. The 220V outlets accommodate plugs with two round, 4-mm pins (Europlugs). If you are purchasing adapters, please note this is not the same as the 4.8-mm, two-prong adapter (Schuko), whose pins are thicker and longer. You may wish to bring one or two adapters that fit the Europlug outlets; these can be obtained at most electronic or travel stores, as well as our onboard shop. Please note that if you are also participating in a cruise extension to Israel or Jordan, you may need different adapters. 
 
On our  Mekong  ships, the onboard electrical current is 220V/230V. Outlets on board use the two-pin Europlug, an ungrounded plug with two round, 4-mm pins that works in any socket that accepts 4-mm or 4.8-mm round contacts spaced 19 mm apart. You may wish to bring one or two adapters that fit the Europlug outlets; these can be obtained at most electronic or travel stores.

Question 25

Will I be able to watch TV in my stateroom?

Accepted Answer

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable. 
 
A full listing of amenities by stateroom category can be found on each  ship page .

Question 26

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 27

Are transfers included?

Accepted Answer

Transfers are included with Viking Air purchase and all of our extension packages. Intra-itinerary air does not need to be purchased separately.

Question 28

Can I insure my Voucher?

Accepted Answer

Yes, if you have not made final payment and/or have yet departed on your trip, you can insure the voucher you use to purchase your trip. Please contact Viking at 1-877-668-4546 if you wish to insure your voucher.

Question 29

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit cards and also offer a 3.3% discount on payments made with echeck, an electronic debit to your checking account.

Question 30

Do I need a visa to travel with Viking?

Accepted Answer

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or Travel Agent to determine which documents are needed for their specific Viking cruise. Please be sure to obtain and carefully review for accuracy all your required documents prior to departure to avoid delays, denied boarding/entry or additional cost.\u0026nbsp; 
 
In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit  genvisa.com/viking  for more information regarding visas for your cruise.\u0026nbsp; 
 
Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or Travel Agent to determine whether visas are required for their cruise.

Question 31

Do I need travel protection?

Accepted Answer

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment. 
 
Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate (a Generali company). When you purchase the plan at or before the date you make your final payment for your trip, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking travel voucher for the cancellation penalty amount. The Travel Protection Plan also covers your flights purchased through Viking. Learn more about this plan on the  Travel Protection Plan  page.\u0026nbsp; 
 
If you have other insurance, please check with your provider for coverage.

Question 32

Does The Travel Protection Plan offered by Viking cover medical treatment, quarantine, repatriation, etc.?

Accepted Answer

Yes, The Travel Protection Plan offered by Viking, and administered by Trip Mate (a Generali company), helps protect you from many unforeseen circumstances that may arise before or during your trip, which could include necessary medical, quarantine or repatriation expenses for any illness (including COVID-19).

Question 33

How can I send a Bon Voyage gift to a Viking guest?

Accepted Answer

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more. 
 
Simply download, fill out, and mail or fax our  Gift Order Form (PDF) . Please note that for Mississippi itineraries, the Gift Order Form is not yet available. Please check back closer to departure. 
 
You can also use the  Silver Spirits Beverage Package Order Form (PDF)  to order the beverage package as a gift for a Viking guest.

Question 34

How do I arrange to travel together with a group of people?

Accepted Answer

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. A non-refundable minimum Air Plus service fee of $100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization.

Question 35

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 36

We have traveled with Viking before and are thinking of inviting friends to travel with us. Are there benefits for referring friends?

Accepted Answer

See our  Viking Referral Rewards  program.

Question 37

What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?

Accepted Answer

We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.

Question 38

What is My Viking Journey?

Accepted Answer

My Viking Journey  is a website designed exclusively for guests who have booked a cruise with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book  shore excursions ; get answers to your top questions; access and print  visa applications  and travel itineraries; complete your  Guest Information Form ; view  air services  and flight details; and manage your daily schedule in your  personalized calendar . You can enhance your trip with our  Silver Spirits beverage package , gain peace of mind with the  Viking Travel Protection Plan  and make easy  online payments .

Question 39

What is the cancellation policy for my booked shore excursions?

Accepted Answer

In order to ensure quality guides and sufficient transportation, the tour operator must be provided with guest counts in advance.\u0026nbsp; 
	 Tours operate rain or shine.\u0026nbsp; 
	 Shore excursions can be added or canceled on My Viking Journey up to seven days prior to departure. Cancellations at that time can still receive a full refund. 
	 Guests can call the Contact Center where Viking Experts can assist in removing shore excursions up to three days prior to itinerary start date and issue a full refund. Once within three days of the itinerary start date, no refunds will be issued. 
	 Items canceled through My Viking Journey or via phone will be refunded back to the payment method used for the purchase; this can take up to 14 business days to process. 
	 No refunds will be given once within three days of the advertised start date of the itinerary (cruise or cruisetour).

Question 40

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 41

When is disembarkation?

Accepted Answer

All staterooms must be vacated by 8:00 AM. Guests can disembark as soon as the ship has docked. Transfer times will vary depending on flights. Guests can wait on their ship or explore the port until their transportation to the airport is ready; their luggage will be looked after on board.

Question 42

When is embarkation?

Accepted Answer

Embarkation on our Mississippi itineraries begins at 4:00 PM for all categories. 
 
Embarkation on our Europe itineraries generally begins at 12:00 PM. A light Welcome Buffet is served at 12:00 PM. 
 
See below for stateroom availability times on our Europe itineraries:
 
 12:00 PM: Explorer Suite, Veranda Suite 
 3:00 PM: Veranda Stateroom, French Balcony Stateroom, Standard Stateroom 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside where we will gladly look after it. Please keep in mind that, if you do go exploring, you will need to be back on board the ship at least 30 minutes before the scheduled departure time.

Question 43

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 44

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 45

Can I upgrade my flights?

Accepted Answer

When your flight itinerary is available in the My Viking Air section of My Viking Journey, you can use the Upgrade Class or Change Flights features to upgrade your class of air service, change your airlines, change your itinerary or add stopovers to your flight schedule. Additional fees may apply and are clearly displayed when applicable.

Question 46

Can I upgrade only one flight in my itinerary?

Accepted Answer

Viking typically handles flight itineraries as a package; therefore, choice of class usually applies for entire flight itinerary. However, a single flight upgrade may be possible with a customized itinerary; please call 1-877-523-0580 to speak with a Viking Air Expert.  Please note: Business Class and Premium Economy are guaranteed only for transoceanic flights.

Question 47

Do I need travel protection?

Accepted Answer

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment. 
 
Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate (a Generali company). When you purchase the plan at or before the date you make your final payment for your trip, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking travel voucher for the cancellation penalty amount. The Travel Protection Plan also covers your flights purchased through Viking. Learn more about this plan on the  Travel Protection Plan  page.\u0026nbsp; 
 
If you have other insurance, please check with your provider for coverage.

Question 48

Does My Viking Air provide the same rates and flights as airline and travel websites?

Accepted Answer

Our exclusive pricing is intended to provide the most value for flights that coordinate well for your cruise and allows you the most flexibility, based on what is available at the time of booking. When you purchase your flights as part of My Viking Air, you also receive complimentary roundtrip airport transfers. Importantly, Viking monitors your flights beginning at 24 hours prior to departure; in the event you experience a flight delay, cancellation or missed connection, Viking works closely with partner airlines to repair your flight itinerary and minimize or avoid missed cruise time. 
 
 Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

Question 49

How are my flights selected by Viking?

Accepted Answer

Viking looks at several factors, including travel time, number of stops, departure/arrival time and price, to provide the best flight options that coordinate with your cruise. Now with My Viking Air, you can evaluate the other options that are available to determine if the pre-selected flight itinerary represents the best overall option for you.

Question 50

How do I arrange to travel together with a group of people?

Accepted Answer

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. A non-refundable minimum Air Plus service fee of $100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization.

Question 51

How do I change my flight itinerary or airline?

Accepted Answer

When your flight itinerary is available in the My Viking Air section of My Viking Journey, you may be eligible to use the My Viking Air features to upgrade your air class of service, change your seats, change your airlines, change your itinerary cities and dates or add stopovers to your flight schedule. The fares may increase and are clearly displayed when applicable to your requested changes. Your original flight itinerary is held until you finalize the change(s) and you receive confirmation.

Question 52

How do I check in online for my flight?

Accepted Answer

You will need to visit your airline\u0026rsquo;s website to check in for your flights. This service is typically available 24 hours before departure and can be accessed using your airline record locator number. The airline record locator number is available in the My Viking Air section of My Viking Journey as part of your flight itinerary details.  Please note: Not all airlines offer the ability to check in online.

Question 53

How do I confirm check-in policies and luggage restrictions my flights?

Accepted Answer

We recommend that you contact your airline directly via their website or phone at least 72 hours prior to your departure to confirm current policies for how much time to allow prior to check-in, carry-on or luggage restrictions.  Please note: Flight schedules, seat assignments and luggage restrictions are subject to change by the airlines at any time.

Question 54

How do I earn frequent flyer miles?

Accepted Answer

You can add frequent flyer numbers for up to three airlines in the My Viking Air section of My Viking Journey. You may also add your frequent flyer number to your reservation on your airline\u0026rsquo;s website. Please note frequent flyer miles may not always be available to be earned on all Viking flights because of our special discounted fares.

Question 55

How do I get to the ship from the airport?

Accepted Answer

Complimentary roundtrip airport transfers are included when you purchase flights as part of My Viking Air. If you have made your own flight arrangements that coordinate with your cruise embarkation and disembarkation dates, you may purchase airport transfers from Viking up to 30 days prior to departure. Alternatively, you can make your own airport transfer arrangements; information on your ship\u0026rsquo;s docking location will be in your Cruise Documents. 
 
 Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

Question 56

How do I make special requests for my flight itinerary?

Accepted Answer

Special meals, mobility assistance, and similar requests can be made in the My Viking Air of section of My Viking Journey. You can also make requests directly with your airline by visiting their website or contacting them by phone.

Question 57

How do I obtain my seat assignment?

Accepted Answer

Viking will automatically assign your seats with your flight itinerary, based on preferences provided in the My Viking Air section of My Viking Journey\u0026mdash;and of course, what is available from the airline. When your flight itinerary is available in My Viking Air, you can also use the View/Change Seats feature to make changes as desired and as your airline allows. 
 
 Please note: Seat assignments are managed by the airlines and may be changed due to aircraft changes or other operational needs.; some airlines will assign seats at the airport, rather than in advance, for shorter connection flights outside of North America.\u0026nbsp;

Question 58

How do I sort flight results when searching for flights?

Accepted Answer

Flight itinerary search results are sorted based on overall quality: convenient connection time, price, optimal flight times to guarantee timely transfer to and from your cruise, as well as any preferences you provided at the time of booking your cruise. \u0026nbsp;You may use the sort features on My Viking Journey to narrow your options.

Question 59

How will I know if there is a schedule change that affects my flight itinerary?

Accepted Answer

We want to give you as much time as possible to plan for your journey. You will receive an e-mail to notify you if there are any significant changes to your flight itinerary. Once your flight itinerary is available in the My Viking Air section of My Viking Journey, it will be current and will reflect any schedule changes.

Question 60

What do I do in case of an air travel emergency?

Accepted Answer

If you have a travel protection plan, please contact that provider. If you do not have travel coverage and you purchased air from Viking, please contact 1-877-523-0580. If you arranged your own air and are traveling independently, contact the emergency number listed in your Cruise Documents.

Question 61

What if my luggage is damaged or lost on arrival?

Accepted Answer

Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.

Question 62

What is a flight deviation?

Accepted Answer

Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.

Question 63

What is a stopover?

Accepted Answer

Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.

Question 64

What is my Airline Booking number?

Accepted Answer

When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline\u0026rsquo;s website.

Help / FAQs

Frequently Asked Questions | Viking River Cruises

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