Viking Service Guarantee

Can a reservations agent make booking your vacation a pleasure? Can a waiter make you feel as if you are the most important person in the world? Can a concierge feel like a long-lost friend? Yes, if that team works for Viking. When you have the best people, you also have the best service. And at Viking, we have more than 2,000 of our own staff worldwide dedicated to providing friendly, attentive, award-winning service. From the moment you first plan your journey to the time you return home, our people will take care of you every step of the way.

Simply put, Viking Cruises has the best people and the most personal service in the industry. We're proud of our team and are confident that they will provide you with an experience you will remember for a lifetime.

Service That Makes You Smile

There is a reason why Viking has won more consumer and industry awards than any other river cruise line. And why our guests have awarded us a 99.6% customer satisfaction rating, saying that we have met or exceeded their expectations. There are thousands of reasons since our staff members are our greatest assets. Their expertise ensures that your every need is anticipated and met, and that every day of your vacation is a rewarding and memorable experience.

Quality You Can Trust

Because we operate our own ships, we manage every aspect of your travels. The result is peace of mind for you and for us too. Having such control enables us to select the very best to work for us. From stateroom stewards to waiters to Program Directors, our English-speaking staff is trained to the highest standards. Loyal members of the Viking family, our staff returns year after year.

Leading the Way

Born and raised in the countries you travel through, intimately familiar with the expectations of our guests and knowledgeable about the places you visit, Viking’s Program Directors are there to help you discover and explore. You gain rewarding in-depth experiences that would not be possible on your own.

Superb Service, Guaranteed

We are so confident we can meet, and indeed exceed, your expectations that we are the only river cruise company to guarantee our award-winning service. Should you be dissatisfied with our service upon first check-in (hotel or on board ship) including food, personnel or shore excursions, please notify us within 24 hours of the start of your cruisetour. We then have 24 hours to correct the situation. In the unlikely event that a solution is not possible, you may depart as soon as is feasible and 100% of your cruise price will be refunded.

Please note: Viking can assist with any departure reservations, but costs for your return trip or alternate travel plans are your responsibility. For more information about the Viking Service Guarantee, ask for details when making reservations.