MANAGE YOUR VIKING AIR RESERVATION

Thank you for reserving your air travel with Viking. You should receive your flight reservation details 75 days prior to departure. Here is some additional information to help you begin and end your journey with a smooth flight experience.

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LINKS TO VIKING PREFERRED AIRLINES

For your convenience, here are links to many of our air partners’ websites. Once you know your airline, flight schedule and record locator number, you should log on as soon as possible to check your seating status and learn which services your carrier provides. Click on the airline logo to go to the site. In the event you are unable to log on or need further assistance, please do not hesitate to contact Viking River Cruises.

Air BerlinAir Canada

China AirAir France
Must create account and log in.

Air Tahiti NuiAlaska/Horizon
No online system;
call 1-877-824-4846 for assistance.

AlitaliaAll Nippon

American AirlinesAsiana
Must create account and log in.

Austrian AirlinesBritish Airways

Brussels AirlinesCathay Pacific

China AirlinesCzech Airlines

Delta AirlinesEmirates Airlines

FinnairHainan Airlines

IberiaIceland Air

Japan AirwaysKLM

Korean AirLufthansa
Must create account and log in.

Polish AirlinesSAS

Singapore AirlinesSwiss International Air
No online system;
call 1-800-221-2350 for assistance.

TAP PortugalTurkish Airlines

United AirlinesUS Airways

The Department of Transportation requires all U.S. and international airlines to provide an email or mailing address for any customer relation matters, including baggage handling. For your convenience, Viking has put a list together of this contact information for selected airlines; please click Airline Customer Service for the detailed information.

CONFIRMING YOUR FLIGHTS

Flights can be reserved up to 320 days prior to departure. Viking River Cruises has exclusive access to certain flights through our airline partners located at the top of the page. Our Viking Air Plus service is the only way to guarantee guest and group accommodations.

Flight schedules, seat assignments, and luggage restrictions are subject to change by the airline at any time. Viking River Cruises will make every effort to notify guests of these changes to flight schedules or luggage restrictions. However, we recommend that you contact your airline directly via website or phone at least 72 hours prior to your departure for current policies. This may include: how much time to allow prior to check-in, carry-on or checked luggage restrictions, or prohibited travel items.

Paid Business or Premium Economy class travel is guaranteed on trans-oceanic flights only. Travel in economy class may be required within the United States, Europe, or Asia. The option to pay for an upgrade on these flights is available through Viking’s Air Plus department. Please call 877-523-0580 for more details.

DEPARTURE DATE & TIME

When you receive your tickets, please check the departure date and time carefully to make sure you understand when you are flying, and when you must check-in. Some flights are overnight or "red-eye" flights leaving very early in the morning. For these flights you may need to check in at a later time on the previous evening (example: an 11:00 p.m. check-in for a 1:00 a.m. flight).

Please note that your flight may be a "code-share" among partner airlines. Make sure you check your flight information carefully to determine your air carrier. This will assist you in finding correct departure gate information and help you understand which airline’s luggage restrictions and other rules will apply to you.

ONLINE FLIGHT CHECK-IN

Not all airlines allow online check-in, but we encourage you to check the airline website to see if they offer this convenient service. If so, find out how close to flight time you can check in (it is usually within 24 hours of departure) and you will need to use your airline record locator number. Some airlines also let you sign up for flight-related notifications and updates via email or text message.

SEAT ASSIGNMENTS

When you receive your air reservation, it may or may not reflect a seating assignment. Airline policies concerning specific seat requests, random seat assignments, and check-in-only seat requests vary widely. Additionally, airlines sometimes change their schedules or change aircraft, resulting in a different configuration from the one in place when your reservation was made. Therefore, air seats are not guaranteed and may be changed by the airline or by Viking. When you contact your airline, you can find out whether you have seat assignments and what the policy is regarding obtaining or changing seats.

TRANSFER ARRANGEMENTS

Transfers are included with roundtrip airfare purchase. Itinerary details will be provided approximately 3 weeks before your departure in your final document package.

If air is not purchased from Viking River Cruises, transfers between the airport and ship/hotel may be purchased separately at an additional cost per person, per direction. Embarkation (ship) check-in is generally at 3:00 p.m.; earlier arrivals may relax in the lounge or leave luggage aboard while exploring the port city. Check-in time at most hotels is often in the early afternoon and if you arrive earlier the hotel may allow you to check in if your room is ready or will store your luggage so you can explore on your own. On departure day, guest disembarkation (ship) is generally at 10:00 a.m. and hotel check-out is generally at 12:00 p.m.

If you made your own flight arrangements and would like to book/purchase transfers through Viking, you can request assistance by phone or or click on the link below. Transfers may be purchased up to 30 days before departure.

SPECIAL REQUESTS

Many airlines offer special meals, disability and mobility assistance, or other special services. It is recommended that you or your travel agent contact your airline to make these requests ahead of time. Find additional tips and links here.

FREQUENT FLYER MILES

In order to earn frequent flyer miles, your mileage account number must be added to the air reservation. This is usually something you can do easily on the airline’s website. Please be advised that Viking River Cruises may use special contract rates in order to pass on air savings, and frequent flyer mile accumulation may not be allowed.

LUGGAGE RESTRICTIONS

Several airlines charge an additional fee for any checked baggage. Each airline has its own rules and restrictions for domestic and international travel, so we suggest that you contact the airline directly to verify these restrictions as they pertain to your flight. It is possible a domestic airline ticket may be issued in conjunction with your international ticket. Domestic travel is within or between the U.S., Puerto Rico, the U.S. Virgin Islands, and Canada. Domestic luggage restrictions often differ from international restrictions, so please confirm these restrictions with the airline.

For your convenience, we have prepared a list of the most up-to-date restrictions from each of our partner airlines.

INSURANCE

Airlines may sell travel insurance on their websites. Please note that if you have already purchased travel protection coverage through Viking River Cruises, your Viking-purchased air travel is covered under this program, so you would not need additional coverage. Be sure to check with your insurance provider for details.

AIRLINE FEES

Most airlines are now charging fees for checked baggage and other services. These fees depend on the airline, the passenger’s frequent flyer status, the class of service purchased, and so on. They also may change without notice at any time. We recommend consulting ExploreFlightFees.com for more information.

AIRCRAFT INFORMATION

Airlines use many different types of aircrafts and offer all kinds of seat configurations and onboard services. In many cases, specific information may not be made available until closer to departure. We recommend consulting SeatGuru.com for the most up-to-date information on the aircraft most airlines are using.

SECURE FLIGHT INFORMATION

The Transportation Security Administration (TSA) requires specific passenger data to be collected and provided prior to your flight departure. Some of the information that you provide to Viking River Cruises is used for your air booking, based on these requirements. At a minimum this includes the exact spelling of your full name as it appears on your passport, your gender and your birth date. It is essential that the data provided at time of booking exactly matches the documents presented at check-in. For more information about this policy, please visit the TSA website.

FORCED OVERNIGHT STAYS

If for any unforeseen reason an international flight cancellation or delay may require an overnight at a U.S. or international gateway, Viking River Cruises can assist with hotel reservations. However, all associated costs for the overnight (including but not limited to hotel and food costs) are at the guest’s expense.

Compensation for any out-of-pocket expenses as a result of a flight cancellation should be taken up with the airline involved.

CHINA TRAVELERS

You will travel on domestic China flights during your trip. Viking River Cruises monitors luggage restrictions for these intra-China flights. Luggage allowance is very limited and strictly enforced. On intra-China flights, a guest is allowed one carry-on with dimensions not exceeding 8 x 16” x 22 (20 x 40 x 55 cm) and the total weight not to exceed 11 pounds (5 kg). You are also permitted one checked bag, with dimensions not exceeding 16” x 24” x 39 (40 x 60 x 100 cm). Total baggage weight cannot exceed 44 lbs (20 kg). Items in excess of restrictions must be checked and will incur charges of up to $4 USD per kg, based on weight and distance traveled. Alcoholic beverages are not permitted in carry-on luggage.

On intra-China flights, it is currently recommended to lock checked luggage. Therefore, we suggest you bring a luggage lock for each bag you will be checking.

MEKONG TRAVELERS

You will travel on an international flight between Hanoi, Vietnam and Siem Reap, Cambodia. Viking River Cruises monitors luggage restrictions for this intra-Asia flight on Vietnam Air, and luggage allowance is limited and strictly enforced. A guest may carry on one piece only, with dimensions not to exceed 9” x 14” X 22” (23 x 36 x 56 cm) and the total weight not to exceed 15 pounds (7 kg). If the carry-on luggage exceeds the quantity, weight or dimensions, the airline may require the luggage to be checked.

You are permitted one checked bag; L + W + H dimensions cannot exceed 62 in. (158 cm). Total baggage weight cannot exceed 44 lbs (20 kg). Items in excess of restrictions must be checked and will incur charges of up to $5 USD per kg based on weight and distance traveled.

It is recommended to lock checked luggage. Therefore, we suggest bringing a luggage lock for each checked bag.

MYANMAR (BURMA) TRAVELERS

You will travel on international flights from Bangkok, Thailand to Myanmar and back to Bangkok, Thailand. Viking River Cruises monitors luggage restrictions for these intra-Asia flights. Luggage allowance is limited and strictly enforced. A guest may carry on one piece only, with dimensions not exceeding 15” x 10” x 5” (37.5 X 25 x 12.5 cm), these dimensions include wheels, handles, and side pockets. The total weight may not exceed 15 pounds (7 kg). If the carry-on luggage exceeds the quantity, weight or dimensions, the airline may require the luggage to be checked.

You are also permitted to check bags. Total checked baggage weight cannot exceed 44 lbs (20 kg).

Checked baggage weight in excess of this restriction will incur charges of up to $7 USD per kg based on weight and distance traveled.

It is recommended to lock checked luggage. Therefore, we suggest bringing a luggage lock for each checked bag.

EGYPT TRAVELS

You will travel on a domestic Egypt flight. Viking River Cruises closely monitors luggage restrictions. You are permitted one carry-on, dimensions not exceeding 22” x 14” x 9” (56 x 36 x 23 cm) and weight not exceeding 15 lbs (7 kg). We reserve the right to require you to check any luggage in excess of carry-on restrictions.

You are also permitted one checked bag, dimensions not exceeding 16” x 23” x 39” (40 x 60 x 100 cm) and weight not exceeding 44 lbs (20 kg). Items in excess of restrictions must be checked and will incur charges of up to $30 USD, based on weight and distance traveled.

We also recommend you lock each checked bag with a luggage lock.
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